Contact Us

Company Information

Welcome to Hyper Lab LLC, doing business as Seacrets. Based in Dover, Delaware, we specialize in delivering innovative digital solutions and seamless user experiences. Our dedicated team works tirelessly to ensure our products meet the highest standards of quality and reliability.

Company Name: Hyper Lab LLC

DBA: Seacrets

City: Dover

State/Province: Delaware

Country: USA

Whether you’re a first-time visitor or a long-term partner, our goal is to provide you with clear, direct support and transparent communication every step of the way.

Customer Support

If you encounter any issues, have questions about our services, or wish to share feedback, please contact us at [email protected]. Our support team strives to respond to all inquiries within one business day.

Useful Links

Your transaction may have been processed by one of our two payment processing partners. Please review your account statement or transaction details to identify which processor handled your payment. You may contact either provider using the links below:

1. CCBill Support

For any billing or subscription questions charged through CCBill payment processor, please reach out to them directly:

• CCBill Customer Support Email: [email protected]
• CCBill Customer Support Phone: 888-596-9279 (24/7 assistance for urgent payment issues)
  ¿Calling from outside of the US? Dial (+1) 888-596-9279
• CCBill Support Page: https://support.ccbill.com

Whether you need help managing subscriptions, processing refunds, or resolving payment errors, CCBill’s dedicated team is available around the clock to ensure smooth and secure transactions.

2. EPOCH Support

For any billing or subscription questions charged through EPOCH payment processor, please reach out to them directly:

• EPOCH Support Page: https://epoch.com/

Hours of Operation & Response Times

Hyper Lab LLC Support: Monday to Friday, 9 AM–5 PM CST (responses within one business day).

CCBill Support: 24/7 phone and online assistance.

If you submit a request outside of our business hours, we will address it on the next business day. For urgent payment matters, please contact CCBill directly via phone.

EPOCH Support: 24/7 billing support.